NC Medical Travel and Unibe Hospital
FAQ About Unibe Hospital (Clinica Unibe) as answered by Dr. Luis Wachong, Hospital Administrator, in February, 2014.
FAQ CONCERNING SAFETY, SANITATION, INFECTION RATES
AT UNIBE HOSPITAL IN COSTA RICA
1.How do you ensure that the quality of your physicians, surgeons and specialist is good?
We have to recognize that medicine is not math, is not an exact science. In terms of knowledge, quality and expertise of the physicians we use the following parameters:
1.Years of experience 2.Education 3.Seminars and participation in seminars, congress or any actualization programs 4.Years of practice in public health sector 5.References 6.If the physician already works in private practice in any other accredited hospital
It is very important to know that we send all the resumes to our Accreditation Company in order to confirm and verify our physicians for international patients
2.What quality indicators and benchmarks do you monitor and work to improve?
We use several indicators, in terms of service and value, we do polls to our patients, interviews to them as well to our doctors. In terms of prices, we compare with other medical centers as much we can. In terms of equipment we always ask to the users.
3. What your nurse / patient ratio?
For surgical patient 2 nurse for one patient. In terms of hospitalization 1/1, in terms of observation 0.6 nurse for patient
4.How do you treat and prevent staph infections?
In hospital and clinics facility, there are several focus of contaminations, so we use different protocol for every case and in every moment. So in surgical area, we do lab test every 3 months of all area and all equipment, if we detect something we just close, re clean, and re do the test. For room area we clean and close every room daily, once a week we do a complete clean in all surgical areas. We complain with all Costa Rican protocols as well all AAAASF protocols. We do lab test in the potable water every 6 months, and we separate infected patients in separate and private rooms, As well every time we receive health alert for extreme situations (f.e. H1N1) we follow the OMS rules.
5.How does UNIBE HOSPITAL compare to major hospital in the USA?
We do not compare, first we are a specialized medical center and outpatient surgical facility. We have everything we can eventually need for medical emergencies, but we do not have a ICU unit. So we are not a major hospital.
However, for the treatment and surgeries that we perform in our hospital we do exactly the same in terms of knowledge, technology, safety and sanitation that any other hospital in the USA does--we maintain the same standards of care for patients. All our equipment, instrument and training are exactly the same that you can use and find in any hospital in USA. In fact, there are only 2 of our SCAN CAT machines in the whole of Latin America -- 1 in Argentina and the other in our hospital.
6.Is there medical malpractice protection at UNIBE HOSPITAL?
We have insurance that protect the hospital and its employees for malpractice, this is part of the regular insurance that we must have. In Costa Rica, the law protect the patients against malpractice, so in order to use the insurance a court of law must to determinate the malpractice and establish the penalty for the hospital, the physician or both. For additional protection we can contact our international patients with insurance companies in US that give extra protection for medical tourist
7.Why should patients form USA consider UNIBE HOSPITAL?
I can give many reasons, however, the most objective reasons for choosing UNIBE are as follows:
1.Surgical Prices. In general terms our prices for many surgical procedures are 40, 50 and 60% cheaper than the same surgery in many cities in the USA. 2.Value. We can offer the same services that the patient can expect to receive in USA or in any other private hospital in Costa Rica with personal and individualize care. Because our facility is relatively small, the patients never feel alone or as a stranger. 3.Associates. We understand that we can`t do everything, so we sign agreements with companies in USA that already know us, know our services, so they can talk to the patients in ways that the patients understand and these associates can help us and help the patient to do all the necessary arrangements for his (her) trip and help us and help the patient during the whole process in Costa Rica 4.Prices Policy. We never change the prices to our patients, national or international. That’s mean we charge the same for the same procedure no matter if the patient is or not Costa Rican. 5.Flexibility. We are open to negotiate, we can change and move fast 6.Safety. We care for the patient. If for any reason the patient's safety is in question, we will not proceed with the surgery or we will move the patient to a bigger hospital, public or private. 8.What accreditations, recognitions and distinctions has UNIBE received?
UNIBE has PROMED SEAL TO EXCELLENCE, we were the first ambulatory surgical facility in the country in receive that seal
We had since 2010 AAAASF (American Ambulatory Accreditation Association for Surgical Facilities) Accreditation. We were the first ambulatory facility in Costa Rica to obtain an international Accreditation.
We have the Ministry of Health Permits
We are the only Hospital or Clinic in Costa Rica affiliated to a University
As part of this agreement we have access to many Universities in US and Europe
Who We Are
At Clinica Unibe our mission is to provide integral health care services with the highest standards of excellence and professionalism to individuals and corporative users, centering our attention on meeting the perceived needs of our target market; while promoting healthy life styles, health prevention and social outreach.
To be the best Costa Rican private integral health service provider distinguished by its excellence, professionalism and commitment towards the satisfaction of our patients needs; while emphasizing on promoting healthy life styles, health prevention and social outreach.
We are committed to achieving and maintaining a level of excellence in everything we do. We seek to foster an integral health care service, encouraging health prevention and a humane and understanding patient care.
. Personalized Care
Because we are a medium size clinic, we convey to our patients a feeling of comfort and commit ourselves to achieving and maintaining high quality personalized patient care. We strive to maintain a caring, compassionate, warm and polite staff ready to address patient's concerns or needs in the best possible way.
We are obliged to the community and seek to encourage a “community spirit ”. We do so by providing lectures on contemporary health issues for neighboring communities. Together with Universidad de Iberoamerica , we organize visits to nearby neighborhoods to promote informative health campaigns.
We are a private medical center, which believes that high quality care should be available to all, so we are committed to maintaining affordable prices. We also try to direct our specialized services under the concept of holistic health and health prevention.
Our priority is to guide the health care provided towards a complete physical, mental and social well -being of each of our patients.
Our work is strengthened through the pursuit of excellence in every service we provide.
Patient Services: We offer outpatient medical care, oriented towards health prevention and healthy lifestyles promotion, child delivery room services , plastic and reconstructive surgery, maxillofacial surgery, laparoscopy and arthroscopy, among others.
We offer various corporative medical programs, which include not only the medical evaluation of its human resource but also the health diagnosis of the company.
Furthermore, we have developed international programs directed to the medical tourism sector.
Clinica UNIBE offers a two level parking facility for patients and visitors with access to its side entrance for user´s ease of access. There is also a drop-off area outside the main entrance.
BY PARTNERING WITH NCMEDICAL TRAVEL IN THE USA, CLINICA UNIBE IS ABLE TO EXTEND SERVICES TO AMERICANS AND CANADIANS AT VERY AFFORDABLE PRICES FOR QUALITY CARE. AMERICANS BURDENED WITH THE HIGH COST OF HEALTH
CARE CAN FIND A "MEDICAL OASIS" IN COSTA RICA -- TAKING CARE OF THEIR HEALTH AND THEIR FAMILY'S HEALTH
IS FINALLY WITHIN REACH. NC MEDICAL TRAVEL AND IT'S REGISTERED NURSE HAVE TOURED THE HOSPITAL PERSONALLY TO ASSURE QUALITY. YOU DON'T HAVE TO GUESS ABOUT THE QUALITY OF CARE YOU WILL RECEIVE. HOSPITAL CERTIFICATIONS, DOCTOR CERTIFICATIONS (MEDICAL LICENSES AND PROFILES) ARE AVAILABLE TO SEND PATIENTS. TRUST YOUR CARE TO THE EXPERTS IN MEDICAL TRAVEL--NC MEDICAL TRAVEL "MEDIRICA" IN THE USA.
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